Terms & Conditions

Customer Services: Call 0800 1123085 9am to 5pm Monday to Friday. Closed on bank holidays.

All information contained in the website is provided by Jivesse Beauty and its affiliates. Visitors to the website who access the contents and other information can do so subject to the terms and conditions set out below, the Privacy Policy and any other relevant terms and conditions, policies and notices applicable to the specific sections of this website. Visitors to the website are advised to read the Terms and Conditions completely before accessing the content of the site.

Jivesse Beauty, with its office in London, owns and maintains the website. You may browse the content of the website and download material and information displayed strictly for non-commercial use only, provided that you agree to observe all the copyright, trademark and other proprietary notices.

When accessing the website content, Jivesse Beauty automatically tracks as to how the information is used. This is intended to allow us to gain a better understanding of potential areas of improvement, so as to continually improve the relevance of and accessibility to the content we provide. To this end, Jivesse Beauty may at times deposit certain pieces of information called “cookies” on a visitor’s computer. These ‘cookies’ allow a more detailed level of tracking to fine tune our usage reports. However, should you have ‘cookies’ disabled on your machine; you can be assured that you will continue to have the same access to Jivesse Beauty content when the ‘cookies’ are enabled.

In terms of the usage information, this will only be used within Jivesse Beauty and our relevant partners, to support us in order to increase the quality of content, service and support that can be offered to our visitors. For more information regarding cookies, please see the Privacy & Cookies policy.

All content available on or through the Services and/or the Site is owned by Jivesse Beauty and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights and also may have security components that protect digital information. Jivesse Beauty grants the use of the content for personal or non-commercial purposes only. You may also print, download and store articles and other information for your own convenience, but you may not distribute, republish (except as permitted in this paragraph), sell, exploit, frame or scrape any of the content, for commercial gain. All images are either the property of, or used with permission obtained by Jivesse Beauty. The use of these images by you, or anyone else authorised by you, is strictly prohibited unless specifically permitted by the Legal Aspects.

Trademarks and logos

The trademarks and logos appearing on the services are the property of their respective owners, including, without limitation, Jivesse. No right, license or interest to such trademarks is granted without the written permission of Jivesse Beauty or such third party that may own the trademarks displayed on the website.

Product Descriptions

We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.


Jivesse Beauty understands that transaction security is one of the most important concerns when shopping online. Information is highly encrypted using complex logarithm. Our in-house security measures also ensure that information you enter to register, make an order or payment are all kept fully secure.


You may pay using any of the methods specified in the Payment section of this Site. You confirm that the credit, debit card or PayPal account that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

Placing an order and order acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Jivesse Site by clicking on the ‘Checkout with Paypal’ button at the end of the on-line order process.

Once you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Jivesse Beauty or Jivesse.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation policy of the Site, our acceptance of your order and the completion of the contract between you and Jivesse Beauty will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you require a VAT invoice, please contact us at 0800 1123085

If you require any information regarding your order(s) please contact Customer Services on the following number 0800 1123085 9am to 5pm Monday to Friday, or email us at sales@jivesse.com

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.


Jivesse Beauty will strive to ensure that all deliveries will be dispatched to the correct address.

However, if an incorrect delivery address is entered when completing your order, we are in no way whatsoever obliged to re-send the order to the correct address. The delivery address cannot be changed once the order has been shipped.


We hope that you are happy with the products purchased from Jivesse. Should you wish to return a product, we will be happy to offer a refund or exchange in accordance with our return policy.

Please click here to view the returns policy.


If you wish to complain about any matter please contact Customer Services on the following telephone number 0800 7999 350 9am to 5pm Monday to Friday, or email us at sales@jivesse.com


The prices stipulated on this website include VAT unless stated otherwise. Jivesse Beauty will try to ensure that all prices stipulated on the website are correct. However, please note that there may be times when an error may be present on the website. In the rare event when someone is charged a price that is more expensive than the actual prices, Jivesse Beauty will identify the error and refund the price difference.

Jivesse Beauty reserve the right to alter the Terms and Conditions at any time. Such changes will be posted to the website as and when deemed necessary.

Users are strongly advised to read the Terms and Conditions prior to engaging with the website. When a user engages the website for any purpose, it is implied that the user has confirmed accepting the Terms and Conditions at the time of use.