Return Policy

Cancellation Rights

You have the right to cancel your order(s) placed via our website for up to 14 days after the date of delivery of your item(s). Unfortunately, we are unable to accept returns after this time.

Please note:

• Any returned goods must reach us unused and in reasonable condition complete in their original packaging and with any seal intact.
• Upon receipt of the returned goods, we will then inspect the goods and issue a refund provided all our Returns Policy conditions have been met.
• Should we feel that the goods cannot be refunded, we will provide a reason for refusal.

Damaged and Faulty Items

If any item(s) we have supplied is damaged or faulty upon receipt, we will replace the item(s) or offer you a refund. In the case of reusable items, any returns will be subject to an inspection to ensure they have not been improperly used or handled.

How to return items

To return a damaged or faulty item(s), please contact our customer services team on 0800 7999 350 or via email sales@jivesse.com and we will send you a prepaid label to allow you to return the item to us. Please note that in the event you decide not to use the prepaid label, we are unable to refund any postage costs you may have incurred.

Questions

If you have any other questions regarding our returns policy, please contact our customer services team on 0800 7999 350 or via email sales@jivesse.com.